As long as there have been multiplayer games with a trade option, there has been scamming. The most common type of scam we see is the borrower not returning an item. In this type of situation, we generally just force them to give it back and then punish them for forcing us to intervene. However, occasionally we see more complex scams. These can involve anything from keyloggers installed on public computers like those found at internet cafes, or even phishing sites and GM impersonators asking for username/passwords.
On a quick side note, if you are wondering why I didn’t include account sharing as a scam method, it’s because account sharing is not considered a form of scamming. It’s a distinction with an important difference. That very important difference is if someone you are account sharing with decides to take all your items we will punish them with a permaban but we will make no attempt to recover your items. If they were on the banned account, they will be lost forever. If they were traded away we’ll check to see where they went and if they went onto that person’s alt we will ban the alt, if they were sold we’ll ensure that the profit made was present on the banned account and track it down if it was not. If it was sold in an RMT transaction it will appear as though the person was an alt (since from our perspective they got the items for free) and they will be banned too.
Back on topic, when an unknown scammer makes off with items we will track those items down. If they are still present on the scammers account we will simply ban the account and return the items. If they were RMTed away then just as above for account sharing we cannot see they are not an alt of the scammer and they will get banned too. If they were sold publicly then we will offer the victim a choice: we can recover the profit and return that to them or we can reverse the transactions (taking the items back from the buyers and returning to them the money they paid) and return the items to the victim. Sometimes we don’t offer this choice if it’s been too long (too many transactions to undo) or if the items went to too many sources (takes too much time).
We log every transaction. Some scammers think they are smart and can hide by storing an item, deleting the character, and then dropping the item on the floor and picking it up with another character. All of these actions are logged just like trades are. You cannot evade the item transaction log. We log everything. Our database consists of around 15-20GB of item logs at any given time. Our new hardware is super fast and with all our RAM it’s possible for us to search trade logs in seconds. You cannot hide. You are just wasting your time. And RMT buyers are just wasting their money because they will lose the items, and their time because we ban their accounts. Don’t participate in illegal RMT, it’s shady and you’re going to get banned eventually. It’s like playing Russian roulette, just because you spun once and didn’t lose doesn’t mean you won’t lose the next time. When it involves a scam we offer no remorse for permabanning you, whether or not you knew the items were stolen, RMT + scammed items will always be a permaban without the option for amnesty.
This post serves as a reminder: Scamming is pointless because we will find you. RMTing feeds the scammers, we will find them and you and remove both of you. We don’t care who you are. Donor status does not protect you. Donation amount does not protect you. It doesn’t matter if you’ve never donated or donated $50k. Obtaining scammed items via RMT will always result in being permabanned. No exceptions. Since you can’t know in advance if items you are obtaining were sourced through scamming it’s extremely risky to do it, so don’t. Stick to the only legal RMT on the server, trading points for out of game things. This is the only warranted form of RMT. But remember, you must post about the transaction on the forum in the RMT specific section for this to appply. If you do not log your transaction at best you will not be helped, at worst you’ll be banned for RMT.
Follow the rules. Don’t cheat, don’t scam, don’t RMT. If you are ever unsure if something is ok, or if you are ever suspicious that someone is trying to sell you scammed items, contact the staff. It’s better to ask and be told it’s fine than to not ask and get banned. We don’t punish people for asking if something is ok.